"We bought genuine Roto blinds for WDF 435 Series at lower prices than most suppliers were charging for generic copies. It was very easy to put up, although the instructions would have been more helpful."
"I ordered blinds for my Roto windows sizes 7/9 and 7/14. The genuine Roto blackout blinds are easy to fit and work really well. Great design."
"The website is well organised and the order turned up in the promised time. All fitted and working. Very pleased with quality and service."
Q: Can I pay with a credit card?
A: Of course - you can pay by VISA, VISA Electron, MasterCard, Maestro, American Express or Discover payment card.
IMPORTANT: to pay with credit card, just choose credit card payment method on the PayPal site and proceed according to onscreen instructions. The process is 100% secure and straightforward. Please note: you don't need PayPal account to pay by credit card for your items!
Q: How can I find size and name plate data of my Roto window?
A: You can find type and size of your roof window here.
Q: Do you ship Roto blinds to USA / Australia?
A: No. We are shipping mainly to United Kingdom and Ireland. But also to other European Union countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Q: What is the shipping cost to my country?
A: Shipping cost to UK and countries of the European Union is the same. We charge £14.95 including VAT per order. But if you order more than £200 this delivery will be for you absolutely FREE! We only utilize known carriers for shipping our blinds. For RotoBlinds.co.uk, UPS or DPD delivers your order directly to your door.
Q: What is your delivery time?
A: On the page of each product, above its price, there’s information about the expected time of delivery. Roto blinds will arrive after 9-10 working days. Working days include days from Monday to Friday, excluding holidays. You will also be able to see the estimated time of delivery when you add products to your shopping basket.
Q. Do you provide customer support?
A. Yes, we are happy to help. If you can't find an answer, simply email us at email@example.com.
Q: Can I contact you by phone?
A: There is no such possibility, you can contact the Customers Service via email only, using this address above or our contact form.
Q: I got the Roto blinds I ordered from you, but it turns out that I don’t like their colour. Can I return or exchange them?
A: No. In RotoBlinds.co.uk store, all Roto blinds are manufactured for your individual order by Roto Frank. They are non-returnable products!
Q: I ordered the item, the delivery time declared on your site has passed and I still have not receive it. What shall I do?
A: Please contact us using our contact form. We will check with the courier what could be the matter and current status of the package. Please remember, that the delivery time could be little bit longer than declared on our site, unfortunately we do not have any influence on that. We always send the order as soon as possible.
Q: I think I’m not getting any emails from your store.
A: Please check your SPAM software and folders. Sometimes our emails are inappropriately classified as SPAM messages. We are always replying to you as soon as possible.
Please also note, that we work 10 am - 6 pm Warsaw time (GMT +1) each working day. The Customer Service is not working besides these hours and in holidays. All the emails received then will be answered in the first working day after.